We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role will be to work on the HR administration related transactions for our end client's organization and work within the SLA and KPIs defined for the countries being supported.

 If you are proactive with a mindset for professional growth, excited to face and overcome new challenges, willing to adapt and improve your current skills and learn new ones, we would be happy to take your application and contact you as soon as possible to have a more detailed conversation.

Responsibilities: 

 • Respond to customer queries through calls & emails

• Maintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-up 

• Ensure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc)

• Stay up to date on client and process updates 

• Adhere to customer service routines & attendance policies

• Provide excellent employee support through calls & emails

Requirements:  

• Minimum of high school degree

• Proficiency in English & German

• 1-2 years contact center experience would be preferred 

• Excellent verbal and written communication skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Ability to act with integrity, professionalism, and confidentiality

• Proficient in computer usage and Basic knowledge on MS Office (MS-Excel, MS-Word etc)

 Perks of working with us: 

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment

• Great career opportunity with a leading international outsourcing company

• Opportunity of personal development in a multinational working environment

• Competitive salary with attractive set of social benefits

• Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location

• Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs

• Personal and professional development through a variety of training programs (hard/soft skills)