- Domain Administrative
- Availability Full-time
- Experience Mid Level
- Type of contract Indeterminate term
- Location Hamburg
- Accommodation No
- Salary 1900 - 2500
- Verified company Yes
– 1st and 2nd level support of the IT infrastructure and software applications
– Collaboration and Stakeholder Management with internal and external teams to ensure that the customer is always at the centre of IT
– Finding solutions from previous cases using the Knowledge Base
– Working the life-cycle of a help desk incident
– Access Management, including but not limited to Joiners, Movers, Leavers (JML), additional access and audit activities (where applicable)
– Escalation Management in the area of responsibility
– Collect information on the problem to pass it to 3rd level support if necessary
– Adding further information and items (Assets, configuration items, clients, etc) to the initial job definition
– Guiding customers on troubleshooting
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