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1st and 2nd Level IT Support
1 year ago
  • Domain Administrative
  • Availability Full-time
  • Experience Mid Level
  • Type of contract Indeterminate term
  • Location Hamburg
  • Accommodation No
  • Salary 1900 - 2500
  • Verified company Yes

– 1st and 2nd level support of the IT infrastructure and software applications

– Collaboration and Stakeholder Management with internal and external teams to ensure that the customer is always at the centre of IT

– Finding solutions from previous cases using the Knowledge Base

– Working the life-cycle of a help desk incident

– Access Management, including but not limited to Joiners, Movers, Leavers (JML), additional access and audit activities (where applicable)

– Escalation Management in the area of responsibility

– Collect information on the problem to pass it to 3rd level support if necessary

– Adding further information and items (Assets, configuration items, clients, etc) to the initial job definition

– Guiding customers on troubleshooting

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