Roles & Responsibilities

Main responsibilities include:

Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.

Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests

Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations

Identify corporate leads and build long-term relationships

Drive online name mentions and promote customer feedback

Understand the online guest s feedback and explore options for improvement

Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries

Effectively communicate with all departments on all guests requests and complaints for smooth service delivery

Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

Customer-oriented approach

Excellent communication skills

Strong attention to details

Flexible, agile and able to work under pressure

Ability to work both independently and in a team

Proactive and excellent organizational skills

Ability to provide exceptional customer service to our guests

Fresher or one-year experience as Hotel Receptionist in Front Office department of a hotel.

Knowledge of Opera is an added advantage

English Language - speaking, writing and reading.