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Assistant Analyst with Ukrainian, Russian, Polish, Georgian and English
1 week ago
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  • Domain Customer Service
  • Availability Full-time
  • Experience Entry Level
  • Type of contract Indeterminate term
  • Location Bucharest
  • Salary To be determined

For a government service, we are urgently looking to hire new colleagues with the language's skills: Ukrainian, Russian, Polish, or Georgian (native speakers).

 

Our new colleagues will be part of an international inbound project through which we offer pre – diplomatic consultancy in different countries of the world.


Responsibilities:

• Receiving and handling customer requests by emails, chats, and phone calls.

• Following communication “scripts” when handling different topics.

• Processing and documentation of the customer experience.

• Collecting complete information in order to escalate complex issues. 

• Contributing to the development of the internal knowledge base.

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