Are you looking for a multicultural environment to develop yourself and your skills? Join SYKES Romania, to experience thе culture of a multinational US company!

If you are thе type of person that has a solution to every problem, you like keeping thе pace with technology and enjoy sharing your knowledge, then you are our missing piece.

Your main responsibility will be to answer inquiries coming from end-users via phone and email.

Our desired candidate:

Fluent in French language

Loves helping customers, communicates clearly and has excellent problem solving skills

Has a strong customer service focus

If you have some experience in customer service that’s an advantage, but we will provide you with a professional training

Pays close attention to the details

Enjoys learning new things and develops – adopts changes easily and be flexible

Confident user of MS Office package

As a Customer Support Representative you will be the first contact of the customers – handling incoming phone calls and emails

Handle end-user requests of the products

Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries

Keep the user informed and follow-up ongoing cases

Involve your customers – realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level

Be proactive - identify deeper drivers of customer needs

Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails