We are looking for a client representative to join our Client Service Team, which supports clients to adopt our products and services to their full potential. You will help maintain existing business with current clients, grow business relationships with clients and assist in bringing new clients on board.

You will:

• Work in an international environment, closely with the Client Service Team in Europe and North America;
• Become, together with your team, the primary and reliable point of contact for clients;
• Support the team to maintain and improve client retention and client satisfaction.

This position will allow you to obtain a broad understanding of how responsible investment strategies can be implemented by investors, be part of a fast-growing and successful organization, work in an entrepreneurial environment, expand your business network in a short period of time, and have the opportunity to quickly assume new responsibilities. We are looking for a dynamic team player who is process-focused and has strong customer service skills.

KEY RESPONSIBILITIES

• Support the management of client relations in North America and Europe, involving a portfolio of asset owners, asset managers, banks, insurance companies, and other financial institutions;
• Ensure that clients have access to their subscribed research through our online platform and/or receive recurring or one-off standard services, reports, or deliverables;
• Respond quickly to client queries to resolve problems and ensure an effortless customer experience;
• Administrate client information in our internal relationship management system; and
• Support clients in accessing and understanding Sustainalytics’ suite of research products and ESG data for the purpose of incorporation into their investment processes.

QUALIFICATIONS

• 2-3 years of relevant work experience, especially related to customer service;
• Undergraduate degree in a related discipline (business, finance, environment, and/or social sciences);
• Strong customer service skills and process-focused;
• Ability to understand and process client inquiries efficiently;
• Excellent interpersonal, communication, and writing skills;
• Meticulousness and attentiveness to detail;
• Efficient, well-organized team-player with a high level of integrity;
• Fluent in English (writing and speaking) is a hard requirement;
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint; and
• Alignment with Sustainalytics’ mission, vision, and values.