SKILLS AND EXPERIENCE

• English – proficient level

• Very good computer skills, excellent knowledge of MS Office applications

• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person

• Excellent team player as well as independent worker, cross-cultural communication skills are a plus 

JOB REQUIREMENTS

• Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then 

provide support following troubleshooting procedures and using specific applications

• Follow up incidents where necessary (call back the clients, communicate with the internal 

departments on escalated issues)

• Provide the clients with information regarding the status of their incidents

• Report technical problems following specific procedures

Mood Media, is one of the world’s largest designers of in-store consumer experiences, including 

audio, visual, interactive, scent, voice and advertising solutions. Mood Media’s solutions reach over 

150 million consumers each day through more than half a million subscriber locations in over 40 

countries throughout North America, Europe, Asia and Australia.

Mood Media Corporation’s client base includes more than 850 international brands in diverse market 

sectors that include: retail, from fashion to financial services; hospitality, from hotels to health spas; 

and food retail, including restaurants, bars, quick-serve and fast casual dining