Requirements

• German – advanced level, verbal & written,
• English – advanced level, verbal & written.
• Accurately enter data in ERP System on the customer > order > contract responsibilities.
• Outstanding verbal and written communication skills and the ability to prioritize and multi-task.
• Responsible, well organized, thorough, proactive, ability to manage own time effectively.
• Ability to work as part of a team or alone.
• Data literacy: competence in finding, manipulating, managing, and interpreting data.
• Excellent knowledge of MSOffice applications.
• Strong ability to escalate and chase internally, while maintaining a good relationship with the representatives of the other departments.

Responsibilities

• Create and maintain customer cards with their physical and financial details
• Create contracts, amend existing contracts, perform quality check on contracts before activation
• Create quotes, orders and return orders with relevant equipment/labour/services
• Establish deposit and autopay requirements
• Perform timely execution of month end closing activities
• Evaluate and participate in updating AR Admin processes and procedures
• Meet department-standard metrics while maintaining high quality performance
• Work in cooperation with AR, Finance, Sales, Operations and other departments to ensure a quality customer experience.
• Cancelling contracts and creating the framework to ensure full service termination.
• Resolve customer disputes, determine root cause and work with the customer or internal business
• owner to resolve the issue that is preventing payment.