We want you to join our team as a Customer Service Representative to oversee the entire financial process of collecting payments from our company’s customers.

In this position, you will be making and responding to clients/customers through calls or emails, confirming customer information, collecting debts via telephone, contacting customers in regard to their outstanding debt payments and setting up billing plans and receiving overdue payments from returning customers. You'll be providing daily coverage of all accounts until payment arrangements have been made. This is a remote position (work from home)

Responsibilities: -

Make payment arrangements

Knowledge of collections regulations including Debt Collection Practice

Tend to any inquiries and resolve any customer complaints/issues

Inform customers of the terms and conditions of contracts

Research invoice issues

Update customer profiles

Call and email clients for overdue payments

Review customer accounts

Requirements:-

High School Diploma or equivalent

2+ years of Customer Service Representative experience

2+ years of collections/payment experience

Microsoft Dynamics experience preferred, not required