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Technical Support Specialist
9 months ago
  • Domain Telecom
  • Availability Full-time
  • Experience Entry Level
  • Type of contract Indeterminate term
  • Location Mexico City
  • Accommodation No
  • Salary 900 - 1000
  • Verified company Yes

Due to the team expansion, we are looking for professionals to join the technical support department:


Requirements:

- high communication skills: ability to confidently and clearly present technical information to non-technical users;

- knowledge of Spanish at the level of C1 (Advanced) and English preferably B2 (Upper-Intermediate);

- customer focus, ability to find a common language with different types of people;

- confident PC user;

- desire to learn and master new things;

- ability to work in a team;

- experience in the field of technical support is not required, but will be a plus!


Responsibilities:

- advising clients, providing general information about services, settings, cost of services;

- solve minor problems - incorrectly filled in data, problems with configuration or access;

- provide support of requests via chat, phone calls, emails and processing of applications on the website.


We offer:

- training during a paid trial period and review of the salary after successful completion of the trial period;

- working hours: from 10:00 to 19:00 CST;

- remote work (on-line);

- paid leave and sick leaves;

- career growth - the prospect of moving to managerial positions or going deeper into the technical part.

Values
  • Customer Focus
  • Cooperation
  • Teamwork
  • Performance
  • Value our people
Perks
  • Work from anywhere
Recruitment process
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