Contact Center Associate –French (plus English)

Work from Home

Key Responsibilities  

§ Deliver exemplary customer service via phone calls / email / social media 

§ As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries 

Your Profile  

§ Excellent speaking and writing skills in French (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory  

§ Previous work experience in an international tourism environment is a valuable advantage, but not mandatory 

§ Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage 

§ Graduate in any discipline / Under graduates 

§ Willingness to search for required information from customer with a strong focus on solving client’s requests 

§ Proficient in Microsoft Office, Outlook, Social Media 

§ Willing to work in a contact center environment with rotational shifts

We Offer  

§ Competitive salary package 

§ Thorough training enabling all team to perform effectively 

§ Career growth opportunities within an international developing team  

§ Work from Home