Responsibilities:

• Works closely with the colleagues or engineers located on-site, which are in charge with collecting the information on the current lab structure and functionality
• Ensures the translation of the current lab configuration and setup into a fully functional and error-free infinity product configuration.
• Performs the initial setup of the black box where the testing will take place, including product installation, license configuration, the start of windows services.
• Communicates regularly and transparently with the customer to identify all the requirements and gathers any missing details which will ensure the success of the migration
• Coordinates activities simultaneously for multiple projects taking place in parallel
• Performs in-depth testing of the newly implemented setup/workflows/rules by using in-house simulator software
• Gathers all the testing scenario results and any other project-specific details into a shared location where the customer has access to
• Proactively looks for any potential bugs within the product and reports them further
• Proactively provides their feedback on the tools, processes, and services and offers suggestions on the possible improvements
• Assists the customers during the go-lives and ensures any reported issues are fixed in a timely manner
• Contribute to the team's knowledge base by documenting any useful experiences with the product/specific laboratory/workarounds/how-to articles
• Mentor the colleagues by sharing knowledge and help them become independent in their daily work

Required Technical and Professional Expertise

• Good analytical and troubleshooting skills
• Experience with installing applications on Windows OS
• Both verbal and written fluency in English 
• Basic understanding of database structures (SQL) and data manipulation
• Basic understanding of networking concepts (server-client) and troubleshooting
• Use of standard Google Suite and MS Office
• Ability to work with VMWare Workstation/use of virtual machines during the everyday work

Preferred Technical and Professional Experience

• Industry experience (healthcare, laboratory)
• Knowledge of hospital medical laboratories (central laboratory, satellite laboratory, private laboratory, large laboratories, hospitals, academic, etc.)
• Knowledge of laboratory and hospital organization: workflows hospital and laboratory IT solutions
• Hands-on experience in the customer laboratory or hospital (IT installation, troubleshooting, etc.)
• Knowledge of ASTM and HL7 protocols
• Knowledge of InterSystems HealthShare (including administration such as export of databases)
• Knowledge of Windows Server suite (for example: Windows Services)
• Knowledge of Apache HTTP Server, Oracle (used in the architecture of the legacy products)