The Role

We look for candidates that have a passion to serve and to create amazing experiences for our guests. Working alongside a team of highly qualified individuals, you can expect a friendly, warm, energetic atmosphere of employees of international culture who share the same passion.

The uncompromising guest experience starts with the booking process, continues with the bespoke itinerary curation, and right through to arrival in Niseko and throughout their stay at our luxurious properties, and until they bid farewell to Niseko. As a Resort Host, we are looking for someone who has a passion for creating the most sensational and unforgettable holiday experiences for our guests. If you have a great attitude, are creative, have self-discipline, are a great team player who loves to meet people from different cultures, we would love to meet you.

Key responsibilities

• Preparing and checking properties before guest arrival to ensure they meet a professional standard and in line with guest expectation.
• Meeting guests upon arrival and transporting them safely to their property.
• Checking guests into their accommodation, ensuring paperwork is completed correctly and providing guests with information regarding accommodation features, important information and local points of interest
• Assisting guests with check-out including luggage storage and transporting guests to departing transportation if required
• Transporting guests to and from the Grand Hirafu ski lifts and assisting them with skis / snowboards, poles etc.
• Assisting guests with resort related enquiries, answering questions and generally being a source of local knowledge for guests
• Ad-hoc jobs including package delivery, setting up gates / futons in properties, refueling and washing vehicles, driving staff to/from work, snow clearing, etc.
• Being an all-round cheerful, helpful and professional face to our customers and staff. This is a very guest-facing role that sets the tone for everyone’s holiday.

Skills we are looking for

• A proactive, positive & professional approach to all duties
• A desire to host our guests with ultimate respect and to help deliver their best holiday.
• A team player, intuitive and able to anticipate team’s needs
• A proactive, positive & professional approach to all duties
• A highly self-motivated team player with ability to multi-task
• Flexible, copes well to constant changes with an ability to think on your feet
• Excellent interpersonal and communication skills, both oral and written
• Computer skill (basic Microsoft software skills Word, Excel)
• Able to maintain control and composure in a difficult situation
• Reliable and punctual, with great time management
• Quick learner and displays a keen interest for menu experimentation
• Attention to detail, organized

Qualifications

• Tertiary education, degree in hospitality preferred
• Hospitality and luxury hotel working experience preferred
• Eligible to receive work authorization in Japan (Working Holiday Visa preferred)
• International Driver License/Japanese Driver License preferred

Work hours: 40 hours per week average. Roster will be made based on resort occupancy and hours variable dependent on the schedule of guests and the tasks requiring completion each day – the role will not always follow a routine pattern of hours and as such will include work on weekends and public holidays.

About H2 Group

H2 Group has been at the forefront of innovation in the Niseko region since 2003. Since that time, we have expanded our operations to become a full-service consultancy offering project management, real estate services, property management and hospitality management. We are a tight-knit, international team spread across offices in Niseko and Furano. Please see: https://www.h2life.com/

Our Culture

As a H2 Group employee, you will be joining a service-driven team that is committed to outstanding performance and results. We are equally committed to our employees as a team, and to the joys of living and working in Hokkaido’s amazing alpine environments.

Our mission is to create sensational memories for our owners, guests and clients.

What we offer

• Salary is between ¥200,000 – ¥250,000 monthly depending on experience
• ¥100,000 signing bonus
• Performance-linked bonus scheme. Paid monthly
• Company uniform will be provided
• Pension and healthcare
• Subsidized staff accommodation
• Japanese working visa sponsorship (Sponsorship available to certain candidates)