The Role

The Housekeeping Manager is responsible for planning, organizing, and developing the overall operation of the housekeeping department to a high standard of cleanliness, observing all guidelines regarding infection control and local standards. Responsible for staffing, scheduling, training, developing all staff, sourcing. This position represents a genuine opportunity to work for a growing, aspirational brand in the luxury travel industry with the possibility of repeat employment, promotion and full-time contracts for exceptional individuals.

Key responsibilities

• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all properties, public areas and offices.
• Planning, organizing and directing team members and the third-party vendors to ensure the highest standards of cleanliness across the company.
• To monitor, check and maintain standards of cleanliness within all areas of the company on a daily basis.
• Daily supervision of all housekeeping staff.
• Communication with the third-party vendors on scheduling, requests from guests and quality.
• Purchase, order and maintain housekeeping supplies and inventory.
• Recruit, schedule and train all new housekeeping staff members.
• Manage the housekeeping budget, control the holidays and staff schedule.
• Maintain a cost control system for supplies, linen and cleaning supplies for efficient operation of the company.
• To monitor and maintain good working relations with suppliers for linen, soap amenities, cleaning products, etc.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• To report any maintenance problems observed either in property or around the office immediately to the Facilities Manager, making sure that all the properties are in fully working order before being released to guests/owners.
• To ensure that linen is of the standard required and ensure distribution within the properties.
• To maintain a professional and helpful attitude whilst on duty towards guests, suppliers, visitors and colleagues.
• To liaise with all the other departments to ensure the smooth operation of the hospitality department.
• To ensure that housekeeping staffs wear the correct uniform and name badges at all times whilst on duty.
• To assist when required with the cleaning of properties.
• To perform annual reviews of appliances, kitchen utensils and bedding in each property, making recommendations for items that need replacing.
• When not busy with housekeeping work in quiet times, to assist with other general hospitality tasks.
• Ensures that all guest complaints are handled efficiently and politely.
• Performs any other duties or tasks as assigned by the management.

Skills we are looking for

• Ability to prioritise and delegate tasks to ensure completion in a timely manner.
• Ability to lead a team by example, provide motivation and deal with challenging situations.
• Ability to manage third party relationships.
• Proven organizational skills and practical hands-on, problem-solving approach.
• Flexibility – able to cope well with varied and changing tasks and environments.
• Computer literate. Ability to compile reports as required using appropriate computer software (Word, Excel, Power Point).
• Excellent verbal communications and interpersonal skills – fluent in Japanese language, basic English language skills.
• Organized and well-presented with an excellent eye for detail.
• Physically fit and able to cope with the demands of the role.
• Full, clean driving license valid in Japan and held for at least 2 years with regular driving experience.
• Ability to work with Japanese vendors.

Qualifications

• Previous employment / extensive relevant experience in a comparable hospitality environment demonstrating excellent guest service skills. (5-star hotel preferred).
• Previous position of team leadership and management.
• Tertiary education, a degree in hospitality preferred.
• Two-year experience in hospitality, with a focus in the luxury industry, preferred.

Work hours: 40 hours per week average. Roster will be made based on resort occupancy and hours variable dependent on the schedule of guests and the tasks requiring completion each day – the role will not always follow a routine pattern of hours and as such will include work on weekends and public holidays.

About H2 Group

H2 Group has been at the forefront of innovation in the Niseko region since 2003. Since that time, we have expanded our operations to become a full-service consultancy offering project management, real estate services, property management and hospitality management. We are a tight-knit, international team spread across offices in Niseko and Furano. Please see: https://www.h2life.com/

Our Culture

As a H2 Group employee, you will be joining a service-driven team that is committed to outstanding performance and results. We are equally committed to our employees as a team, and to the joys of living and working in Hokkaido’s amazing alpine environments.

Our mission is to create sensational memories for our owners, guests and clients.

What we offer

• Salary is between ¥250,000 – ¥350,000 monthly depending on experience.
• Performance-linked bonus scheme.
• Company uniform will be provided.
• Pension and healthcare.
• Japanese working visa sponsorship (Sponsorship available to certain candidate).