An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Linux Technical Consultant in our Linux Team within Global Operations.

Team Purpose:

The Linux Team within the Operations Tower comprises of 10+ highly experienced team members who are geographically distributed and are managing medium to very complex customer environments. The team strive for perfection in Design, delivery and Operations and targets to keep the customers delighted.

Role Purpose:

The primary requirement of the role is to provide Linux managed services to multiple customers across Europe and internal platforms. The role is a Technical Consultant Linux, who would be expected to assist with design and delivery, systems administration and operational tasks, participate in projects, create and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. The person will also be on-call on rotational basis during which he/she will be required to work on high priority incidents that could not be handled by L1/L2 teams.

Responsibilities/Accountability:

• L3 support for any BAU task (incidents/service requests/changes) ensuring SLA’s are met.
• Deployment, configuration, and management of Linux systems according to best practices and standards
• Ensuring ITIL / Agile procedures are followed, e.g., Incident Management and Change Management processes
• Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes
• Collaboration with architects and design team when required
• Knowledge sharing, documentation
• Incorporation of best practices and standards
• Internal and external projects support
• Ability to work on several customers with different implementations of supported technologies
• Participation in Service Acceptance duties ensuring solutions are supportable by team.
• Participation in the teams out of hours on-call support rotation, and be able to work overtime when required.
• Ensure all working time is accounted for within the timesheet system to ensure accurate charge back to our end clients.

Skills/Experience

• System administration
• RHEL
• SUSE
• Ubuntu
• Debian
• Configuration Management/Automation
• Red Hat Satellite server / Uyuni
• Python, Java, shell scripting
• Ansible
• Gitlab
• Containers
• Docker
• Kubernetese
• OpenShift
• Middleware/Web servers
• Apache / Nginx
• MySql / MariaDB
• RabbitMQ
• Memcache
• HAProxy
• Ability to troubleshoot, research and diagnose root cause for an incident or problem
• Excellent communication skills (both verbal and written)
• Understanding of ITIL / Agile Service Management fundamentals
• Knowledge of IT process tools such as Service-Now would be beneficial
• Good client-facing skills
• Experience of working in a similar ICT Managed Services environment would be beneficial
• Collaborator but also be able to work on their own or with a multilingual / remote team.

Qualification/Certification requirements:

Graduate/Engineering or RHEL certified Administrator or 6+ years of experience as a system administrator