Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.  

We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

•  Provide resolution to maintain standards of quality

•  Review content and provide resolution based on prescribed guidelines

•  Recognize trends and patterns and raise issues timely

•  Provide insights to help improve the support to the users

•  Maintain a thorough understanding of process and policies

•  Provide excellent customer service to our customers

•  This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Minimum qualifications

•  Any Graduate (PG an added advantage)

•  Freshers are eligible

•  Fluent in Read/Write in English & Russian Language 

Preferred qualifications

•  Effective probing skills and analyzing / understanding skills

•  Problem solving skills with customer centric approach

•  Must be able to work on a flexible schedule (including weekend shift work)

What can we offer?

•  Attractive salary composed of monthly gross salary and performance bonus where applicable.

•  Stable job offers - employment contract.

•  Work in a multicultural environment.

•  Various trainings (initiating, soft skills).

•  Possibility of development.

•  Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Relocation package including accommodation, plane/transport ticket, 1 salary as bonus and 2 weeks of hotel stay, applicable only if you are living at a distance of 200+km from Bucharest.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.