-- Exciting opportunity to work at Heathrow Airport and earn commission, which could boost your monthly earnings by £100 to £300 --

Who are Excess Baggage?

Excess Baggage is a leading provider of airport and retail station baggage services. We have been offering baggage storage and shipping facilities, as well as a variety of other services to the travelling public for more than 30 years.

What is the opportunity?

We are looking for Full-time customer focussed individuals to work 40 hours per week, 5 days over 7. We open from 5am until 11pm, so can offer a number of shift patterns.

As the main point of contact to our customers, you will be skilled at uncovering customers’ needs, then following through by providing excellent customer service.

You are not just the first person customers see when they come into the store, but you are also the one who guides them – engaging, advising, and selling across our whole range of products and services which includes baggage shipping, left luggage, and lost property.

Ideally, you will have the following;

• Previous customer-facing experience
• Ability to deal professionally with customers
• Excellent communication skills
• Be physically fit - We are a heavy, manual handling environment

Our Values:

• Focus on Our Customers: We have a passion for service and are committed to knowing our customers’ business, anticipating their needs, and exceeding expectations
• Celebrate Teamwork: We encourage the diversity of thoughts, experiences, and backgrounds and celebrate participation and partnership in all our endeavours
• Promote Honesty, Integrity, and Trust: We honour our commitments and conduct business in a manner that promotes fairness, respect, honesty, and trust

Pay & Benefits:

• £9.50 per hour plus a commission scheme to boost your earnings
• 29 days holiday each year including bank holidays which increases with length of service, you also get an additional day off each year for your birthday
• Discounts with retailers in Heathrow Airport
• Company Sick Pay
• Employee Referral programme
• Mystery Shopper Rewards