Our company is one of the world's leading providers of VIP & Concierge services at 850+ airports around the world. We offer custom-tailored luxury experiences for guests arriving and departing at the airport, as well as transfers and VIP tours around any city. 

Key responsibilities:

- Deliver an innovative and extraordinary service to customers through multi-channel servicing

- Accurately process booking inquiries

- Answer constant flow of e-mail, chat, and telephone inquiries by customers and partners 

- Apply creative as well as critical thinking to find solutions for individual customer needs

Key requirements:

- You are confident to communicate in English and Russian with customers as well as within the company (any other language is a plus)

- You are experienced in working with Microsoft Office and have generally good computer skills; experience with CRM tools is a plus

- You are able to work in a team as well as independently

- You are able to apply creative as well as critical thinking to find solutions for the individual needs of customers 

- Your preferred place of residence is the Frankfurt Metropolitan Area  

What we offer:

- Insights into the world of luxury travel 

- A friendly, motivated, and international team

- Short communication processes and flat hierarchies

- Flexible working hours

- Work lunch on Fridays :))

Did we catch your interest? Then feel free to send us your CV (PDF) in English to [email protected] Please do not send copies of your diplomas or any additional documents. Please do mention your earliest possible starting date. 

Further information about our services and activities can be found on our website: www.vip-777.com