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Junior Technical Support Engineer
1 year ago
  • Domain IT Software
  • Availability Full-time
  • Experience Entry Level
  • Type of contract Indeterminate term
  • Location Waterloo
  • Accommodation No
  • Salary To be determined
  • Verified company Yes


Ø General


o  Provide support services for all solutions to customers worldwide.

o  Analyse, investigate and reproduce customer issues.

o  Assist with defining answers and solutions to the customer.

o  Maintain knowledge of Eastnets solutions (software and documentation).

o  Maintain contact with key customers to build a good customer–supplier relationship.

o  Assist in maintaining an overview of all delivered products and services per customer.

o  Assist in testing and validating release updates and patches.

o  Assist in defining and coordinating communication to customers on release updates and patches.

o  Assist in maintaining the operational support environment (documentation, case tracking tool, test environments...).

Ø Qualifications:

o  College degree in a computer or technical related field or equivalent work experience.

o  Experience in IT background.

o  Experience in Support or Development or QA environments.

o  Exposure to financial applications, including SWIFT is a benefit.

o  Notions of quality assurance concepts.

o  Good analytical skills, an eye for quality and a strong customer focus.

o  Able to quickly grasp technical concepts.

o  Self - motivated, with an eagerness to learn new skills and applications.

o  Self-confident and outgoing.

o  Good communicator and team player.

o  Good spoken and written English and French.

o  Knowledge of other languages is a plus.




Ø Technical Skills:

o  Experience with operating systems: Linux, Unix, Windows.

o  Experience with Virtual Machines (VM).

o  Experience with Java.

o  Experience with Tomcat, Websphere, Weblogic.

o  Experience with databases: SQL Server, Oracle, DB2.

o  Knowledge of microservices architectures.

Ø Working Conditions:

o  Work Schedule: Full time, and may need to work extra hours to meet deadlines.


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