Would you like to join an International IT Shared Service Center that delivers first class applications for our businesses and clients around the world? We are looking for a Client Success Manager to join our fast growing team.

You will animate the relations between the clients and the CET, highlights the dysfunctions and proposes improvements to the actors.

RESPONSIBILITIES & MAIN ACTIVITIES:

• Pre-Sales

• Designs and reviews the services catalogue

• Reviews current services and provide the best commercial definition

• Facilitates identification of up-sale or evolution of services connected to current services provided

• Facilitates identification of new services together with internal actors and clients

• Supports preparation of Services newsletters, together with communication specialist

• Sales

• Actively presents current services catalogue to existing or potential clients

• Facilitates sales workshops with the purpose of identifying client needs

• Defines new services business case, together with actors involved

• Contracting

• Supports the preparation of the new contracted services

• After Sales

• Reviews existing reporting on Quality levels provided to client

• Collects customer reviews and surveys. Prepares analysis of results. Elaborates initial solutions identified

• Works together with DMs, Quality Officer and other actors in order to facilitate solution identification

• Facilitates problem identification sessions & manages the action plans to solve issues raised by clients

• Has an overview and makes sure transparency is provided for client processes, like:

• Service request management process

• Incident solving process

• Invoicing & billing process

• Contract management

• SLA monitoring

• Defines and maintains client dashboards with all information above

• Prepares and facilitates the Client Committees

• Organizes client visits

• Acts as a single point of contact for CET in front of the client.

• Facilitates a good relationship between client and all actors of CET

REQUIRED COMPETENCIES:

• Previous experience in technical area - at least 3 years ( project manager, delivery manager, or relationship manager);

• Previous experience in banking industry is considered an advantage;

• Experience in managing customer in an IT application service offering way;

• Solution oriented

• Accountability and personal organization are essential

• Organized, Rigorous and Precise;

• Excellent communication and negotiation skills;

• Practice active listening;

• Mandatory language: English – advanced level (written/spoken);

• Nice to have language: French , Spanish or German;

• Ability to rapidly acquire new functional or technical areas;

CET is an equal opportunity employer. Therefore, we do not discriminate based on Origin, Age, Gender, Personal belief, or sexual orientation.

Who are we?

We are part of the bank and conducting the best of its projects!

CET, short for Central Europe Technologies SRL, is an expertise Center for BNP Paribas Personal Finance. CET offices are located in Bucharest, Romania and brings together nearly 180 employees, highly specialized in IT systems (COBOL, Java, .Net, Python).

CET is a referent business partner for all BNP Paribas Personal Finance subsidiaries serving 15 countries and is continuously expanding.

CET Mission

We are proud to develop and maintain strategic business applications and deliver the best level quality for the bank all around the world.