Details

The Level 2 Support role has the responsibility to provide Level 2 support to the Core Product team. Reporting to the Team's Technical Lead and working with the Lead Scrum Master, the successful person will work to develop a deep knowledge of the core product, troubleshoot issues as they arise, work with L3 support to define and implement solutions.

This will be an excellent opportunity to work with a range of technologies, solve problems and work within a very professional team.

Requirements

• The successful Java Developer will have the following qualifications and experience:
• 2+ years experience developing Java applications
• Hands-on software developer with proven Java 8 and Unit testing experience
• Strong team player
• Strong communication
• Troubleshooting and problem solving
• Experience in Linux
• Bachelor's degree or equivalent in Computer Science or Engineering is a plus
• The core Product uses the following technologies and services. Experience with any of the following technologies will be viewed favorably, however the right attitude and a willingness to solve problems and learn is more important, as the role will provide an opportunity to develop skills and knowledge in these areas:
• Experience working with AWS
• Micro Service Architecture
• Experience with functional and performance testing
• Knowledge of CI systems (Jenkins)
• Knowledge of Docker

Responsibilities

• Level 2 Support:
• Be the first-point-of-contact for Level 1 support, providing troubleshooting and finding solutions to customer system issues.
• Core Product Reliability & Development:
• Working with the Scrum Master and Customer Managers, provide front-line support for defect investigation, resolution and deployment within the Agile Scrum framework
• Working with the Scrum Master and Customer Managers, oversee implementation and support of supplier pricing APIs.
• Work with Scrum Master to review backlog and ensure optimal allocation of tasks to Core Product Support Team
• Implement and monitor alarms for identified issues
• Core Product Reliability & Development:
• Work with project teams to migrate project-based enhancements into the Core-Product support process, ensuring knowledge transfer from implementers to Core Product team and documentation of new features (it is not necessarily your responsibility to document, but to ensure there is a handover of documentation to allow proper support)
• Core Product Deployment:
• Learn the steps for deployment of new customer instances in the Steamhaus environment
• Build and Deployment of new customer test and production environments as ticketed tasks within the Core Product Team
• Product Improvement:
• Participate in the Weekly Architectural Review process. Provide feedback on issues.
• With input from Senior architects, propose, design and implement solutions to improve system quality, performance and maintenance