Key Areas of Responsibility

 ·        Work closely with business stakeholders and support function representatives to define and prioritize objectives, scope and requirements for delivering new or improving the existing digital channel solutions of the Bank.

·        Identify and assess the legal, regulatory, operational risk and Data Protection requirements covering digital services, assess implications and seek respective solutions.

·        Work closely with Business stakeholders and User Experience/User Interface (UX/UI) Designers as well as with his/her team members, i.e. business analysts, developers, testers and tech leads, to create, maintain and drive a Product Backlog according to business/customer value and to design customer journeys resulting in top digital experiences.

·        Plan and prioritize a product backlog, manage the backlog throughout iterations, plan and refine user stories.

·        Drive the product release plan dates and set the expectation for the delivery of new functionalities.

·        Ensure support and timely delivery of testing and software quality control.

·        Provide input to consumer research or usability tests to validate customer value as well as journey improvement opportunities.

·        Continuously monitor customer needs, market trends, competitor activity and regulatory changes to ensure that the digital offering remains at a leading position.

·        Monitor service adoption by the Customers and take proactive actions to maximize it, in line with the Bank’s strategy and targets.

·        Understand and assess the vendor solutions market; build and maintain trustful relationships with vendors, while participating in negotiations and contractual agreements.

·        Ensure the overall operational efficiency of assigned mobile digital solutions, identifying potential risks and coordinating their escalation, maintenance and troubleshooting.

·        Seek customer insights to improve their online experience.

 Required Skills & Experience

·        A Bachelor’s degree in Engineering, Computer Science/Information Systems or Business; a Master’s degree (MSc) would be considered an asset.

·        A minimum of four (4) years’ professional experience in a relevant position.

·        Proven experience with digital product development, especially in the design and implementation of web services or mobile applications both in agile and waterfall ways of working. Agile Scrum experience will be considered an asset.

·        Experience in the financial services sector will be considered an asset; similarly, experience in digital payments or e-commerce will be considered a plus.

·        Understanding of the mobile (or, alternatively, web) technical ecosystem.

·        Understanding of business objectives and design principles, with the ability to work closely with UX teams, copywriters and infrastructure teams.

·        Customer orientation – ability to put yourself in the Customer’s shoes.

·        Organizational and pro-active skills, with attention to detail.