We are looking for new colleagues in our Customer Support team. Here at SYKES (now part of Sitel Group®) we’re all about helping people: when our customers have questions, we are always ready to answer the best we can. Each one of our amazing customer support agents is the voice of our company and now you can become a valuable member too! If you love helping others and enjoy communicating, apply now to be part of our team and start making a difference in our customer’s experience.

And don’t worry: we never forget to help each other too! Our overall success is a teamwork effort, and therefore each member of our team deserves chances to learn, grow and thrive. Join us and you will find many opportunities to develop not only your career, but also your soft skills and the qualities that make you unique.

REQUIREMENTS

• Advanced level of English 
• Previous experience in Customer Service preferred 
• Impeccable communication skills
•  A calm, cool and level-headed attitude in every situation
•  Excellent self-organizing skills 
• A proactive approach and willingness to work on own initiative 
• Ability to work under pressure, in order to achieve deadlines and KPI’s 
• Ability to adapt to a continuously changing environment and procedures 
• Knowledge of Microsoft Office Pack (Word, Excel)

OUR DAILY TASKS

• Respond efficiently and effectively to all customers’ enquiries within given timescales
•  Develop and maintain a full technical knowledge of the client’s products and services 
• Deal with all correspondence as requested/required 
• Accurately log all calls and in line with procedures 
• Responsibly maintain and update all job-related administrative forms
•  Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

OUR BENEFITS PACKAGE

• Paid professional technical training 
• Monthly performance-based bonuses 20 RON/day meal tickets 
• Private medical insurance 
• Various discounts for restaurants, traveling etc. 
• A well-defined career path with many opportunities to grow in different directions