Are you an effective communicator who enjoys daily interaction with people? Do you enjoy helping customers with your expert knowledge on brands, products or services so that they can get the most out of their experience with the brand you represent? Are you looking for a rewarding career where you get professional training, gain valuable skills, receive regular coaching feedback by your caring managers, career development opportunity in a multilingual environment of a global company? If your answers are yes, then we have the perfect opportunity for you as a Customer Service Advisor in a new and exciting team servicing a top A brand client program!

At SYKES, we help people one caring interaction at a time - that includes you!

We offer a flexible, commute-free alternate to a traditional job. You'll enjoy the personal benefits of saving time, money, and the environment by working with us in this rewarding new virtual role!

What you will be doing:

• Interact and provide service to customers via inbound phone calls in Italian language
• Communicate clearly and concisely, demonstrate empathy and the ability to de-escalate
• Leverage your strong computer skills and the ability to navigate through multiple systems to research information quickly
• Follow processes and procedures, log issues and solutions provided clearly and accurately
• Meet and exceed success metrics, including average handle time, quality assurance, customer service and schedule adherence
• Exhibit professionalism, self manage and work independently in a fast-paced and highly-demanding customer focused environment

What we offer:

• Competitive monthly salary
• Full time 40 hours/week with flexible working hours
• Permanent contract
• Office equipment: computer, monitor, headsets
• Professional training programs and career development

What skills you will need:

• Fluency in Italian
• Good written and reading English skills
• Excellent communication, customer service and computer skills
• Professional and/or personal technical troubleshooting experience
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• A quiet, distraction-free home workspace with good internet connection