Expected abilities:

• Technical background (4+ years previous experience in a software development company);
• A background across one ofthe following software disciplines: development, business analysis, QA;
• Technical skills: Windows, networking, remote control software (TeamViewer, UltraVNC, LogmeIn, etc.) and CRM solutions (JIRA/Confluence), HTML, XML, JSON, webservices;
• Fluent in English, both spoken and written.

Job Description

Role for BUILD (new solution in country):

• Provide training into Acrelec software solutions to the point of being autonomous into their setup in lab or presentations to prospective clients;
• Get training into client’s solutions (eg POS solutions, CRMetc.), that we need to build interfaces with;
• Organize and participate to solution localization, involving translation but also any fiscal requirements or common functionality in the market;
• Act as a single point of contact with third-party vendors in each country, over integration projects (eg payment systems), building labs, attend certification processes;
• Provide a pre-sales support role for projects involving software, including building/operating demos.

During a project phase:

• Be the main customer contact for software changes and actually implement the changes in different software modules; (is directly involved in the technical implementation of each solution);
• Formalize requirements for new projects or any software changes and provide follow-up client side, with updates of planning and workload estimates accordingly;
• Create and coordinate acceptance tests of a new software delivery (or every time it is required) and ensure they are validated and formalized with customers;
• Implement the end-to-end solution for each country.

When a solution is ready to go in production (RUN):

• Leads implementation and rollouts maintaining a permanent contact with customers and their needs from both technical and project perspective;
• Provide functional/technical training to the local support teams;
• Act as an escalation point for any software related issues in the market;
• Open and follow-up all software related incidents with the product team;
• Write and localize user functional documentation and create any other documents required during the project phase.